Senior Information Architect & User Experience Designer
Be The Glue
UX at idfive is the glue that holds website design projects together for our mission-based clients. As a part of the UX team, you’ll start with a high-level strategy in our Discover360 process, study market trends, conduct audience research and distill findings into blue-sky recommendations. You’ll then take the high-level strategy and get in the weeds with information architecture, wireframes, and user testing. From there, you’ll partner with the design and development teams to make sure your vision and strategic direction are carried through to the project launch. Rather than specialize in one area, your day-to-day will take many forms, as you help build a new website from start to finish.
idfive is located in Baltimore, MD on the campus of the Maryland Institute College of Art. We love Charm City and it loves us back. Most of our team lives in the city and surrounding areas, but fivers can be found all across the country.
We meet periodically throughout the year for agency-wide events, but beyond that, where you work is up to you, so long as it’s during our operating hours of 9–5 EST. If you’re within driving distance of the office, you may be asked to work from the office occasionally for creative brainstorms or in-person client meetings.
Before you get here, you should…
- Have a passion for UX and 2-3 years of experience in a full-time UX or similar role.
- Be motivated to help mission-based clients do good in the world.
- Thrive in a tight-knit, collaborative atmosphere.
- Have a strong understanding of information architecture, taxonomies, wayfinding, search, and navigation design.
- Excel at translating research findings into tactical recommendations on the web, for both desktop and mobile devices.
- Have experience in high-fidelity wireframing, content planning, and designing complex user interactions.
- Have a basic understanding of quantitative and qualitative research methods.
- Be proficient in XD, Sketch or Figma. We use XD at idfive.
- Be comfortable guiding internal and client teams through your work, including thought process and rationale.
- Have strong critical thinking, problem-solving, and communication skills.
Bonus points if you also…
- Have worked on large-scale, enterprise websites with many stakeholders and complex content needs.
- Are proficient in guidelines for accessibility on the web, including WCAG and Section 508 Compliance.
- Love storytelling and finding ways to bring emotion and heart to your work.
- Can find creative ways to solicit feedback from end-users.
- Have a keen design eye, but know when to step back and pass things off to the design team.
On your first project, you might be expected to…
- Create a homepage wireframe for a large-scale university, nonprofit or similar mission-based organization, building upon the strategic direction set in the Discovery phase.
- Develop an information architecture that meets user needs, content requirements and adheres to usability and IA best practices.
- Produce wireframes for supplemental pages and create a consistent, seamless experience.
- Partner with the strategy, creative, development and accounts teams to be sure your work meets project goals.
- Support your recommendations using quantitative and qualitative research data.
- Validate and refine your recommendations against user and/or stakeholder feedback.
After six months to a year, you’ll be expected to…
- Own all user experience and information architecture deliverables for large, enterprise clients, including wireframes, sitemaps, personas, prototypes, tree tests, and usability studies.
- Participate in up-front research activities, including conducting interviews, designing surveys, analyzing traffic data, and performing heuristic reviews.
- Have a basic understanding of modern content management systems—including Drupal and WordPress—to inform your wireframes and information architectures.
- Own a project’s functional requirements, with support from the development team.
- Collaborate with other members of the creative team to deliver amazing work for our clients.
- Participate in internal and client brainstorming sessions or UX workshops.
- Balance multiple complex projects at a time, within varying stages of development.
- Help shape and grow the UX practice at idfive.
We partner with brands on a mission and strive to make the world a better place. Their mission is our mission.
Our mission is also to build a team of passionate individuals from a wide range of backgrounds and life experiences. Diverse experiences foster a community that reflects our core values, enables us to do groundbreaking work for our clients, and helps fulfill our moral duty to promote equity in the broader community in which we live.
- Flexible work location
- 10 paid holidays
- 2 floating holidays, including one for your birthday
- Vacation and sick/personal leave
- 401K plan
- Health, vision, and dental
- Company-paid short-term disability plan and life insurance policy
- Tuition reimbursement program