This is my archive

Zappos Excellent Use of Social Media

I’m sure many of you are aware of the online shoe and clothing retailer, Zappos, but if you’re not, here’s a quick history of… Read More

“Mad Men” Madness

I think just about every marketing professional has tuned into AMC’s 60’s set ad agency drama “Mad Men” at least a few times to see… Read More

Are You Satisfied?

I’m sure everyone has heard this by now, but I thought I’d add a link for posterity’s sake. The American Customer Satisfaction Index report… Read More

Atoms to Bits: E-Book Sales Surpass Hardcover Sales on Amazon

Amazon is reporting that for the first time sales of Kindle e-Books have surpassed sales of hardcover books. For the past 3 months they’ve sold… Read More

This Is How It’s Done.

Over the weekend, I did a bunch of research on personal financial tools as part of an effort to get my household spending organized better. Read More

Open Sources.

Apparently there’s a bit of a row currently going on in the WordPress community, between its founders and the author of a popular WordPress… Read More

The Real Life Social Network

Paul Adams from the UX team at Google gave a fantastic presentation on how our online social networks differ from the social networks we cultivate… Read More

A New Business Model for the Recording Industry

In the interests of full disclosure, I have to say that the topic of “stealing” digital music — either by “file sharing” or simply copying… Read More

Mobile Phone Use is On The Rise! Are You Ready for It?

According to Mobile Access 2010, a new study released by Pew Internet & American Life Project, “40% of adults use the… Read More

The Evolving Blogosphere

There are few prognosticators I actually listen to anymore, but I’d have to say the intelligent writers and editors of The Economist always get me… Read More