This is my archive

Collaboration is the Name of The Game

Budgets are shrinking ,but the same stuff still needs to get done. One way to get things done and not lose money is through collaboration. Read More

Social Media Strategy Checklist

For all of you who aren’t following me on ClickZ, I thought I’d re-post the pithiest part of my latest article: the 10 point… Read More

Hitachi and Middle America

Corporations are sometimes tone-deaf to their real customers, their messaging is off kilter or out of step with the people who are the actual decision… Read More

Commoditization of Starbucks?!? Say it ain’t so!

Starbucks chairman Howard Schultz allegedly wrote this memo to CEO Jim Donald earlier this month. There is some doubt in the blogs I have read… Read More

CareerBuilder knocks C-K, C-K cuts Back

So you have all heard of careerbuilder, you know, the monkeys & whatnot. What is interesting is that several years ago you may NOT have… Read More

AOL Bets Big on Ads

Earlier this week, AOL announced a departure from their subscription based revenue model. They plan to make cash by selling ad space. In fact,… Read More

Customer Experience: The Last Competitive Advantage

Recently, we lost our resident tech guru to greener pastures in the Pacific North West. All of the office… Read More


Sarah A. Rice just wrote a nice piece on Boxes And Arrows about how metaphors can increase customer acceptance. In the article, she… Read More

Jane Jacobs & the web

For someone who grew up disliking the bustle, noise and apparent violence of the city, Jane Jacobs was a real eye opener. Read More

Measuring The Death of Broadcast Radio

The radio. It’s that thing with knobs and buttons on your car’s dashboard. All indicators say that radio is losing ground to internet radio, podcasting,… Read More