This is my archive

The Ongoing Conversation: Design vs ROI

There’s an interesting article on Apple’s site about the folks at MetaDesign discussing an age old problem designers face… Value. Having experienced this myself, it… Read More

On the Cost of Quality: The Holy Trinity

Keeping clients happy can be a difficult task. One of the keys seems to be setting their expectations properly. But even with the best intentions,… Read More

Customer Education

This morning, the GE repairman came to my house to fix our refrigerator. The fridge’s internal light wasn’t shutting off because the door dropped about… Read More