Measuring The Death of Broadcast Radio
The radio. It’s that thing with knobs and buttons on your car’s dashboard. All indicators say that radio is losing ground to internet radio, podcasting,… Read More
This is my archive
The Ongoing Conversation: Design vs ROI
There’s an interesting article on Apple’s site about the folks at MetaDesign discussing an age old problem designers face… Value. Having experienced this myself, it… Read More
On the Cost of Quality: The Holy Trinity
Keeping clients happy can be a difficult task. One of the keys seems to be setting their expectations properly. But even with the best intentions,… Read More
Customer Education
This morning, the GE repairman came to my house to fix our refrigerator. The fridge’s internal light wasn’t shutting off because the door dropped about… Read More